The main FAB Customer Care Number for personal banking in the UAE is 600 52 5500. This line operates 24/7 for lost cards, fraud reporting, and general inquiries. If you are calling from outside the UAE, dial +971 2 681 1511. For priority service, Elite and Private Banking customers should use their dedicated 800 40000 toll-free line.
Navigating bank phone menus can be frustrating. Whether you need to reverse a double charge, block a stolen card, or inquire about a business loan, using the correct direct line saves hours of hold time. Below is the complete, verified list of contact points for First Abu Dhabi Bank (FAB).
Primary Contact Numbers (24/7)
Use these numbers for standard personal accounts (Current, Savings, Credit Cards).
| Caller Location | Contact Number | Operating Hours |
| Within UAE | 600 52 5500 | 24 Hours / 7 Days |
| Outside UAE | +971 2 681 1511 | 24 Hours / 7 Days |
| Fraud Reporting | 600 52 5500 (Option 1) | 24 Hours / 7 Days |
Specialized Banking Segments
If you hold a premium account or run a company, do not use the general line. Use these dedicated desks for faster access.
| Segment | UAE Toll-Free | International | Email Support |
| Elite Banking | 800 40000 | +971 2 410 3402 | Elite@bankfab.com |
| Private Banking | 800 40000 | +971 2 499 6599 | PB@bankfab.com |
| Business / SME | 600 52 2235 | +971 2 499 6700 | CMB-ClientServices@bankfab.com |
| National Housing Loan | 600 56 0137 | +971 2 499 6111 | N/A |
| FAB Islamic | 800 2200 | +971 2 499 6299 | N/A |
| Payit Wallet | 600 54 3329 | +971 2 499 6411 | help@payit.ae |
Digital Support Channels
Sometimes you cannot talk on the phone. Here is how to get help digitally.
Is there a FAB WhatsApp Number?
Important: FAB does NOT currently offer a general customer service WhatsApp number for banking queries in the UAE.
- Warning: You may find numbers like
+1 (704)...online. These are strictly for anonymous whistleblowing (reporting internal corruption), handled by a third-party US firm. They cannot help with your credit card or bank account. Do not send your account details to any WhatsApp number claiming to be FAB.
FAB Mobile App “Contact Us”
The most secure way to chat or find help is inside the app:
- Log in to FAB Mobile.
- Tap the Menu (top corner) > Help & Support.
- Select “Submit a Complaint” or “Mailbox” to send a secure message directly to the support team.
How to Talk to a Human Agent Quickly?
The automated system (IVR) is designed to solve simple problems without an agent. To bypass it for complex issues:
Pro Tip:
“If the IVR keeps routing you to automated balance checks, select the option for ‘Report Lost or Stolen Card’ (usually Option 1 or 2). This queue is prioritized and staffed by humans 24/7. Once connected, politely explain your actual issue (e.g., ‘My card isn’t stolen, but I have a transaction dispute I couldn’t resolve via the menu’). Agents will usually help you or transfer you directly.”
Complaint Escalation Procedure (Sanadak)
If FAB fails to resolve your issue, you have legal recourse. The UAE Central Bank has replaced the old consumer protection system with Sanadak.
Step 1: Log a Formal Complaint with FAB
Before going to the government, you must give the bank a chance to fix it.
- Email:
atyourservice@bankfab.com - Turnaround: FAB typically acknowledges within 2 business days and resolves within 5–7 working days.
- Reference Number: Always ask for a “Service Request Number” (e.g., SR-123456). You cannot escalate without this.
Step 2: Escalate to Sanadak (Ombudsman)
If FAB does not resolve your complaint within 15 calendar days (previously 30), or if you are unhappy with the outcome, you can file a case with Sanadak.
- Website: sanadak.gov.ae
- Call Center: 800 726 2325 (800 SANADAK)
- Cost: Free for consumers.
- Required Documents: FAB Complaint Reference Number, copy of your Emirates ID, and all email correspondence.
Final Thoughts
For most daily banking needs, the FAB Mobile App is faster than calling 600 52 5500. However, if you have a dispute, fraud concern, or complex loan inquiry, calling is best. Always write down the Agent’s Name and Call Reference Number at the start of the call—this simple step often encourages agents to be more helpful and accountable.
Frequently Asked Questions (FAQs)
Does FAB have a 24-hour customer service number?
Yes, the number 600 52 5500 is available 24 hours a day, 7 days a week for all personal banking customers. Services like card blocking and fraud reporting are prioritized around the clock.
How do I email FAB customer service?
For general inquiries, email atyourservice@bankfab.com. If you suspect fraud, email fraudreferral@bankfab.com immediately. For Business banking, use CMB-ClientServices@bankfab.com.
Can I call FAB toll-free from my mobile?
Numbers starting with 600 (like 600 52 5500) are not free; they are charged at local landline rates. However, numbers starting with 800 (like the Elite line 800 40000) are toll-free within the UAE.
How do I block my FAB card if I lost it?
You can block it instantly via the FAB Mobile App under “Card Management” > “Block/Replace Card”. Alternatively, call 600 52 5500 and press Option 1 immediately to report it lost.
Last updated: October 2026
Reviewed by: Financial Editor
Author: The DubaiHowto Editorial Team
DubaiHowto is an independent informational platform created to help UAE residents and visitors understand everyday services such as public transport, telecom, government procedures, visas, fines, and utility systems.
Our editorial team researches and verifies content using official UAE sources (including government portals, service providers, and regulatory authorities) and real on-ground experience of living in the UAE. Each guide is written to be practical, easy to understand, and regularly updated to reflect the latest rules, fees, and procedures.
We focus on clarity, accuracy, and usefulness — especially for people navigating UAE systems for the first time. Learn More about DubaiHowto.
Last reviewed: February 2026. Sources: Official UAE portals and service providers