DEWA Bill Payment: Check and Pay Your Bill Online

DEWA bill payment can be done in the DEWA Smart App, on dewa.gov.ae, through DubaiNow, Empay, Apple Pay or Samsung Pay, with auto pay, through banks, at e& (Etisalat) payment machines, at ENOC/EPPCO petrol stations and at Emirates NBD and Emirates Islamic cash and cheque deposit machines. You need your contract account number, printed on your bill. The DEWA bill also collects the Dubai Municipality housing fee, sewerage and irrigation charges and, in some buildings, district cooling. If supply is disconnected for non-payment, DEWA reconnects it within 4 hours of payment.

Do this next to pay your DEWA bill

• Find your contract account number on any DEWA bill or in the DEWA app.
• Use only official channels; DEWA says it is not responsible for payments made elsewhere.
• Set up auto pay if you want to avoid late payments.
• Check the bill breakdown to see electricity, water and municipality charges.

DEWA bill payment channels

Channel	How it works	Login needed?
DEWA Smart App	View and pay your bills, set up auto pay	Yes, DEWA account or UAE PASS
DEWA website	My Bills, Bill Payment, Pay a Friend’s Bill	Yes for payment
DubaiNow app	Pay DEWA with cards, Apple Pay, auto pay or a Noqodi wallet	DubaiNow account
Empay UAE app	Pay with your DEWA account number	Empay account
Apple Pay and Samsung Pay	Through DEWA and partner apps	Through the app used
Auto Pay	Automatic payment from a registered card or account	Set up once
Banks	Online banking and bank apps, using DEWA as a biller	Your bank login
e& (Etisalat) machines	Cash payment at e& payment machines	No, account number only
ENOC/EPPCO stations	Pay at the station with your account number	No
Cash and cheque deposit machines	Emirates NBD and Emirates Islamic machines, including Tayseer references	No

How to pay in the DEWA app or website

1. Log in to the DEWA Smart App or dewa.gov.ae with your DEWA user ID or UAE PASS.
2. Open My Bills or Bill Payment and select the account.
3. Check the amount due and the bill breakdown.
4. Pay by card, Apple Pay, Samsung Pay or another listed method.
5. Download the receipt from the app or email.

Paying without your own DEWA login

• Pay a Friend’s Bill: from your own DEWA account, pay another person’s bill using their contract account number.
• Bank apps and DubaiNow: add DEWA as a biller with the account number.
• Machines and petrol stations: e& machines, ENOC/EPPCO stations and Emirates NBD or Emirates Islamic deposit machines accept payment with just the account number.
• Tayseer: create a payment reference on the DEWA website or app, then pay by cash, cheque or bank transfer using that reference; this is useful for paying several accounts together.

DEWA’s FAQ notes that checking the outstanding amount does not need a login, while paying through the website does. Landlords and companies with many accounts can use collective billing and multiple accounts payment.

What is included in your DEWA bill?

Charge	Collected for
Electricity consumption and fuel surcharge	DEWA
Water consumption and fuel surcharge	DEWA
Meter service charge	DEWA
Housing fee	Dubai Municipality, split into 12 equal monthly instalments
Sewerage and irrigation charges	Dubai Municipality
District cooling, in some buildings	Providers such as Empower or Nakheel
VAT	5% on DEWA tariffs

DEWA slab tariffs (residential)

Electricity per month	Rate per kWh
0 to 2,000 kWh	23 fils
2,001 to 4,000 kWh	28 fils
4,001 to 6,000 kWh	32 fils
Above 6,000 kWh	38 fils
Fuel surcharge (October 2026)	6 fils per kWh

Water per month	Rate per cubic metre
0 to 27 m³	AED 7.70
27 to 54 m³	AED 8.80
Above 54 m³	AED 10.12
Fuel surcharge (October 2026)	AED 1.10 per m³

Meter service charges range from AED 5 to AED 35 a month depending on the meter type, and 5% VAT applies. The fuel surcharge changes monthly with fuel prices. DEWA’s tariff calculator on its website estimates a bill from your consumption.

Example: how a monthly bill adds up

Item (residential, October 2026 surcharge)	Calculation	Amount
Electricity, 1,500 kWh	1,500 × 23 fils	AED 345.00
Electricity fuel surcharge	1,500 × 6 fils	AED 90.00
Water, 20 m³	20 × AED 7.70	AED 154.00
Water fuel surcharge	20 × AED 1.10	AED 22.00
Meter service charges (example)	Electricity and water meters	AED 10.00
VAT at 5%	On the DEWA charges above	AED 31.05
DEWA total		AED 652.05

The Dubai Municipality housing fee, sewerage charges and any cooling charges are added on top. Your meter type sets the exact meter service charge, so use DEWA’s tariff calculator for your own figures.

How to read your DEWA bill

• Contract account number: the number you use to pay.
• Premise number: identifies the property, used for move-in, move-out and Ejari.
• Billing period and due date: pay before the due date to avoid disconnection.
• Consumption: electricity in kWh and water in cubic metres, with a comparison to previous months.
• Charges breakdown: DEWA charges, municipality charges and VAT shown separately.

DEWA sends bills electronically as a Green Bill by email and in the app, so make sure your email and mobile number are up to date in your DEWA account.

Late payment and reconnection

Pay by the due date on your bill. If supply is disconnected for non-payment, DEWA reconnects it within 4 hours after you pay. When you move out, the final bill must be cleared before your deposit is refunded.

Tips to keep your bill down

• Stay in the lower slabs: set air conditioning to 24 degrees and service it regularly.
• Use DEWA’s high water usage alert and consumption tools in the app.
• Compare months in the app to spot leaks early.
• Run washing machines and dishwashers with full loads, and fix dripping taps, which push water use into higher slabs.

Paying other bills too? See our guides to FEWA and Etihad WE bills, and keep your phone bills in check with our du number check and e& number check.

Official sources: DEWA’s Bill Payment, Bill Payment Channels and Slab Tariff pages. Tariffs and the fuel surcharge change, so check your bill for current figures.

This guide is part of our UAE Banking and Finance Guide.

More guides you may need

• Etihad WE Bill Payment: View and Pay Your FEWA Bill Online