The official Five SIM customer care number in the UAE is 800 544 (toll-free within the UAE). You can also reach e& (Etisalat) general care on 101 for account issues tied to the network, or use the Five App to manage plans, recharge, and view usage. Charges may apply from abroad.
Quick help for Five SIM
- Call 800 544 from any UAE line for Five SIM support.
- Use the Five App to view balance, recharge, and raise an in-app request.
- Escalate via 101 if your query involves network, SIM registration, or national numbers.
All official ways to contact support
Primary helpline: Five SIM customer care
- Number: 800 544 (toll-free inside the UAE).
- What it’s for: plan queries, recharge issues, IDD calling card support, SIM/account help.
- Tip: have your Five number, Emirates ID (if applicable), and last recharge info ready.
e& UAE (Etisalat) general care
- Number: 101 (free inside the UAE).
- When to use: network faults, eSIM/SIM registration, call/SMS blocking, roaming behavior on Etisalat’s network when your Five line is affected.
From outside the UAE (backup option)
- Alternate: +971 400 444101 (Etisalat care from abroad).
- Note: international charges apply. If you can’t reach 800 numbers from overseas, use this as a bridge to the right team.
Five App (self-service)
- Use for: recharge, balance, usage history, add-ons, and simple support requests.
- Why it’s faster: authenticated context (your number, device, last actions) shortens verification when you call later.
Step-by-step: Speak to an agent fast
Method 1 — Call 800 544 (recommended)
Step 1: Dial 800 544 and select language.
Step 2: Choose the reason (billing, recharge, data/voice, SIM & registration).
Step 3: When prompted, press the agent option and keep your Five number and ID nearby.
Step 4: Ask for a case/incident number before ending the call.
Method 2 — Use the Five App, then call
Step 1: Open the app and check Alerts/Notifications (failed recharge, plan expiry).
Step 2: Capture a screenshot of any error or unusual usage spike.
Step 3: Call 800 544, quote your screenshot details and timestamp to reduce back-and-forth.
Method 3 — Escalate via Etisalat 101 (network-level)
Step 1: Dial 101 and select mobile → technical/network.
Step 2: Clearly state: “I’m on Five SIM facing [issue] in [area].”
Step 3: Request a trouble ticket and SMS confirmation. Note the SLA they provide.
Numbers & channels at a glance
Table 1. Support contacts (toll-free inside UAE unless noted)
(Caption: Keep this handy when troubleshooting)
| Purpose | Channel | Number / Route | Hours* | Notes |
|---|---|---|---|---|
| Five SIM customer care | Phone | 800 544 | Typical business/extended hours | Primary helpline for Five users |
| Etisalat general care | Phone | 101 | 24/7 | Network, SIM/eSIM, registration |
| Etisalat care (overseas) | Phone | +971 400 444101 | 24/7 | International charges apply |
| Self-service | App | Five App | 24/7 | Recharge, usage, add-ons |
*Exact agent hours for 800 544 may vary by day/queue.
When to use each channel?
Billing & recharge anomalies
Call 800 544 first. If a card top-up didn’t reflect or an add-on didn’t activate, agents can check transaction logs and reverse/credit when applicable.
Network, coverage, or SIM registration
Start with 101 if calls drop or eSIM profiles fail to download. That team runs network diagnostics and can log a coverage ticket for your location.
Traveling or calling from abroad
Your best fallback is +971 400 444101. Mention that you are a Five SIM customer; ask to be routed appropriately and note potential roaming/international charges.
Known issues & quick fixes
Recharge shows “success” but balance is unchanged
- Check app usage log for delayed posting (allow 10–15 minutes).
- Restart the phone / toggle airplane mode to refresh session.
- If still missing, call 800 544 with the transaction reference.
Data not working after plan purchase
- Verify APN is default (usually network-provisioned).
- Toggle 4G/5G and test a speed check site.
- If no luck, 101 can confirm regional outages or SIM provisioning status.
Can’t reach toll-free numbers from overseas
- Use the overseas care line or a local UAE contact to call 800 544 on your behalf, then request a callback.
Fees, timings, and privacy
Are the calls free?
Calls to 800 numbers are toll-free inside the UAE. From outside the UAE, standard international/roaming charges apply.
Agent availability
- 101 is 24/7.
- 800 544 follows helpline hours set for Five; availability may vary (peak: evenings/weekends).
Your data & verification
Have your Five number, a valid ID, and recent activity (recharge amount/time) ready for identity checks.
Pro Tip
If the queue is long, ask the agent to log a formal case and SMS you the case ID. When you call again, quoting this ID moves you straight to the right queue and preserves history.
Final thoughts
For everyday account help, the Five SIM customer care number is 800 544. Keep the Five App installed for self-service and records. For network or SIM registration matters, 101 remains the fastest route. When abroad, use +971 400 444101 as your backup line.
Frequently Asked Questions
1) What is the official Five SIM customer care number in the UAE?
It’s 800 544. This is the dedicated toll-free helpline for Five customers within the UAE.
2) Is the Etisalat 101 number relevant for Five SIM users?
Yes. Five runs on Etisalat’s network, so 101 is useful for network/SIM/eSIM and registration issues tied to the underlying infrastructure.
3) How do I contact support from outside the UAE?
You generally cannot dial UAE 800 numbers from abroad. Instead, call +971 400 444101, state you’re on Five SIM, and request routing to the correct team. Carrier charges apply.
4) Is there an app for Five SIM support?
Yes. The Five App lets you recharge, check balance, manage plans, and submit support requests. It also helps you provide accurate timestamps/screenshots when calling.
5) Are calls to 800 544 always free?
Inside the UAE, yes—800 numbers are toll-free to the caller. From outside the UAE, use the overseas number and expect normal international/roaming charges.
Last updated: October 2026 • Reviewed by: Telecom Research Editor (UAE market)
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Author: The DubaiHowto Editorial Team
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Last reviewed: February 2026. Sources: Official UAE portals and service providers