du is one of the UAE’s two mobile networks, run by Emirates Integrated Telecommunications Company (EITC). On a du line, *135# opens the self-service menu with your balance, *116# shows your own number and 155 reaches customer care. The du app covers the rest: live usage, bills, plan changes and eSIM.
Do this next on du
- Check your balance with *135#, which needs no data connection.
- Out of credit? Dial *108# or text 5 to 1080 to borrow AED 5 if your line qualifies.
- Just landed? Start a tourist SIM with the on-screen prompt, the du app or *122#, with your passport to hand.
du short codes at a glance
| Code | What it does |
|---|---|
| *135# | Main self-service menu, including balance and data |
| *116# | Shows your own du number |
| *121* | Sends credit to a du prepaid number (One2One) |
| *108# | Borrows credit with Out of Credit (or text 5 to 1080) |
| *122# | Tourist SIM activation menu |
| 155 | Customer care from within the UAE |
| 199 | Directory enquiries |
Short codes do change. If one stops working, the du app shows the same balance, usage and plan details.
Balance, number and credit
One2One moves credit between du prepaid numbers only, so it cannot send credit to another network. Out of Credit lends AED 5 to prepaid lines at least three months old that use at least AED 10 a month, and takes it back with an AED 1 fee plus VAT from your next recharge.
- Check your du balance, prepaid or postpaid
- Find your own du number
- Transfer du balance with One2One
- Borrow credit with Out of Credit
Data packs, plans and call offers
Packs and prices change often, so check the du app or the *135# menu before you buy. Recurring packs keep renewing until you cancel them, which you can also do from the same menu.
- Current du data offers, prepaid and postpaid
- Daily data packages
- AED 50 monthly data package
- Monthly unlimited data offer
- Monthly local call packages
- International call offers
SIM, eSIM and contracts
Residents register a du SIM with an Emirates ID, and visitors with a passport. Converting to an eSIM is free in the du app, while a du store charges AED 20 plus VAT. To leave a postpaid contract, first check its end date and any device instalments.
- Activate a du tourist SIM
- Convert, activate and transfer a du eSIM
- Cancel a du postpaid plan
- See every SIM registered on your Emirates ID
Home internet and Wi-Fi
To change your Wi-Fi password, connect to your home network and open the router page, usually 192.168.70.1 or 192.168.1.1, then sign in with the admin details on the router sticker.
Customer care
Call 155 within the UAE. du also offers help in the app and through its Noora chat assistant. Have your du number or account number ready, with your Emirates ID or passport details for verification.
Related guides
- UAE Telecom Guide: every network and brand side by side
- Etisalat UAE Guide
- du vs Etisalat: which network suits you
Official sources
Frequently asked questions
How do I check my du balance?
Dial *135# on your du line and follow the menu, or open the du app and go to usage. Both work for prepaid and postpaid lines.
How do I find my du number?
Dial *116# on your du line and your number appears on screen. You can also find it in your profile in the du app.
Can I transfer balance from du to Etisalat?
No. du One2One transfers work between du prepaid numbers only.
How do I borrow credit on du?
Dial *108# or text 5 to 1080. Out of Credit lends AED 5 to prepaid lines at least three months old with at least AED 10 a month in usage, and is repaid from your next recharge with an AED 1 fee plus VAT.
Is converting to a du eSIM free?
Yes, on du’s digital channels. In a du store it costs AED 20 plus VAT.
What is the du customer care number?
155 from within the UAE. From abroad, call +971 55 5678155.
Last updated: November 2026
Reviewed by: DubaiHowTo Editorial Desk
Disclaimer: Information reflects operator pages on the date above. Codes, prices and eligibility can change without notice. DubaiHowTo is not affiliated with du.