Check SIMs Registered on Your Emirates ID (Hesabati)

To check the SIMs registered on your Emirates ID, use Hesabati, the free service from the UAE’s Telecommunications and Digital Government Regulatory Authority (TDRA). Go to tdra.gov.ae, open Hesabati, sign in with UAE PASS and you will see every active mobile and fixed-line number registered under your Emirates ID with UAE operators. You can also check in the e& or du app, or at an operator branch with your original Emirates ID.

Do this next to check your registered SIMs

• Make sure your UAE PASS account is verified with your Emirates ID before you start.
• Open Hesabati on tdra.gov.ae and choose Sign in with UAE PASS.
• Count the active lines in the list and look for any number you do not recognise.
• Report unknown numbers at once with the Make A Complaint button or by contacting the operator.

What is Hesabati?

Hesabati, which means “my accounts” in Arabic, is a TDRA consumer service that shows all mobile and fixed telephone numbers registered under a person’s Emirates ID with telecom service providers in the UAE. TDRA launched it to make sure that no SIM card is registered under anyone’s Emirates ID without their knowledge or consent. TDRA’s FAQs also describe it as the My Numbers service on its official website.

• Who can use it: anyone who holds an Emirates ID, citizens and residents.
• Cost: free of charge.
• Time: instant; the list appears within a few minutes of your first login.
• What it covers: active prepaid and postpaid mobile lines and fixed lines with UAE operators, including e& (Etisalat), du and Virgin Mobile.

How to check SIMs on your Emirates ID with Hesabati

1. Go to the TDRA website at tdra.gov.ae and find Hesabati under Our Initiatives or the services list.
2. Click the link to access the service and choose Sign in with UAE PASS.
3. Approve the login request in your UAE PASS app.
4. If this is your first visit, click Create an account. TDRA and UAE PASS create the account for you automatically.
5. After a few minutes, the list of your active mobile and fixed-line numbers appears.
6. Review each number. The list shows the account type (prepaid or postpaid), the plan and the registration expiry date, which normally matches your Emirates ID expiry date.

Only active numbers appear, so a line that has been cancelled or disconnected will not show. If you are not sure whether a number in the list is one you use, call it from another phone or check it with our guides to checking a du number and checking an Etisalat number.

Other ways to check SIMs registered on your Emirates ID

Method	What you need	What you see
TDRA Hesabati (My Numbers)	UAE PASS linked to your Emirates ID	All active mobile and fixed lines across UAE operators
e& (Etisalat) app	e& app login	Lines registered with e& only
du app	du app login	Lines registered with du only
Operator branch or business centre	Your original Emirates ID	Lines with that operator, with help to cancel

Hesabati is the only place that shows every operator in one list. Operator apps and branches only show lines with that operator, so you would need to check e& and du separately.

How many SIM cards can you have on one Emirates ID?

TDRA sets the limit per service provider, not per Emirates ID in total:

Customer type	SIM card limit
Residents	Up to 5 SIM cards per service provider
Visitors	Up to 2 SIM cards per service provider
du and Virgin Mobile together	5 in total, because Virgin Mobile runs on the du network

So a resident could hold up to five lines with e& and up to five with du (including any Virgin Mobile lines). TDRA allows several SIMs on one ID as long as they are registered in the identity holder’s name and that person manages them. If you reach the limit, an operator will refuse a new SIM until you cancel one.

Found a number you do not recognise?

A number you do not recognise usually means someone used your Emirates ID copy to register a SIM, or an old line was never cancelled. Because the line is legally registered to you, act straight away:

1. In Hesabati, click Make A Complaint under the unknown number, choose the service provider, describe the problem and submit. You get a reference number to track it, and TDRA follows up by email.
2. Contact the operator directly and file an official complaint, as TDRA advises. You can also call TDRA’s call centre on 800 12.
3. Ask the operator to cancel the line after they verify the subscription and your details.
4. If you believe your ID was used for fraud, keep the complaint reference and consider reporting it to the police.

To cancel a number you simply no longer use, visit the operator and request cancellation after verification. For e& and du postpaid lines, settle the final bill as part of cancelling.

Keep your SIM registration up to date

Your SIM registration is tied to your Emirates ID, so it needs updating when your ID is renewed or your legal status changes. TDRA says these updates are free and can be done through the operators’ apps, websites and branches. If you do not submit valid details within 60 days of the registration expiring, the SIM can be suspended.

• e& customers: see how to update your Emirates ID in Etisalat and how to renew an Etisalat SIM.
• Waiting for a new card? Track it with our Emirates ID status check.
• Changed your mobile number? Update it on your Emirates ID too; see how to change the mobile number in Emirates ID.

Hesabati not working? Common problems

Problem	Fix
Cannot sign in	Your UAE PASS must be verified; complete face verification in the UAE PASS app or visit a UAE PASS kiosk with your Emirates ID
List is empty	Wait a few minutes after creating the account, then refresh
A line you use is missing	It may be registered under someone else’s or your company’s ID; ask the operator
A cancelled line still appears	The cancellation may not be complete; ask the operator to confirm
You are a visitor	Hesabati needs an Emirates ID, so check with the operator using your passport

Protect your Emirates ID from SIM misuse

• Never hand your Emirates ID to strangers or street sellers offering free SIMs or gifts.
• Write the purpose and date on any photocopy of your ID you give out.
• Check Hesabati every few months and after you lose your wallet or phone.
• Cancel lines you no longer use instead of leaving them inactive.
• If you receive suspicious calls from a number, our guide on finding out who called you lists the safe ways to check.

Official sources: TDRA’s Hesabati page and TDRA FAQs.

This guide is part of our Etisalat UAE Guide.