Etisalat Quick Pay: Pay Bill or Recharge Online

Etisalat Quick Pay is e&’s online page for paying a postpaid bill or recharging a prepaid number without logging in to an account. Open etisalat.ae/quickpay (now on eand.ae), enter the mobile number or account number, check the amount and pay with a credit or debit card issued in the UAE or another GCC country. You can pay the total amount due on a bill, and recharge prepaid up to AED 300 per transaction. It works for mobile, landline and eLife home accounts, so you can also pay for a relative or a colleague.

Do this next to pay with Quick Pay

• Have the right number ready: the mobile number for a mobile line, or the eLife or landline account number from your bill.
• Use a UAE or GCC-issued card; cards from other countries are not accepted.
• Keep the confirmation until the payment shows on the account.
• Want it automatic? Set up Autopay instead, which is free.

How to pay an e& bill with Quick Pay

1. Go to etisalat.ae/quickpay, or tap Quick Pay/Recharge at the top of the e& website.
2. Choose to pay a bill.
3. Enter the mobile number, landline number or eLife account number. You can add more than one account in the same payment.
4. The amount due appears. Check it and confirm the account numbers on the confirmation screen.
5. Pay with your credit or debit card and complete the OTP from your bank.
6. Save or screenshot the receipt.

How to recharge prepaid with Quick Pay

1. Open Quick Pay and choose recharge.
2. Enter the prepaid mobile number.
3. Choose or type the recharge amount, up to AED 300.
4. Pay by card; the credit is added to the number.

e& has promoted cashback credit on online prepaid recharges, so check the Quick Pay page for any current offer before you top up. To confirm the new balance, see our guide on how to check your Etisalat balance.

Quick Pay rules and limits

Rule	Detail
Login needed	No
Accounts covered	Postpaid mobile, landline and eLife bills; prepaid mobile recharge
Bill payment limit	The total amount due on the bill
Recharge limit	AED 300
Cards accepted	Credit or debit cards issued in the UAE or other GCC countries
Who can pay	Anyone with the account number, not just the account holder

Which account number do I enter?

Service	Number to enter	Where to find it
Postpaid mobile	The mobile number	Your phone or bill
Prepaid mobile	The mobile number	Your phone; see how to check your Etisalat number
eLife home	The eLife account number	Your eLife bill or the e& UAE app
Landline	The landline number or account number	Your bill

Every way to pay an e& bill

Channel	How it works
e& UAE app	View your account details and pay your bill; on Apple App Store and Google Play
Online Quick Pay	Pay mobile, landline and eLife bills with a credit or debit card, no login
Autopay	Register a credit card at etisalat.ae/online and the bill is paid on the due date
e& money	Pay bills from the e& money app; no registration fee or bank account needed
Phone, 101 or 125	Toll-free automated service: choose Bill Payment and pay by credit or debit card
Banks	Through your bank’s ATM, online, phone or mobile banking
e& Payment Machines (EPM)	Pay by cash or credit card at e& stores and other locations across the UAE
Exchange houses	Al Ansari, Al Fardan, Index Exchange, Joy Alukkas, Lari, LULU, Redha Al Ansari, UAE Exchange and Wall Street Exchange

Other ways to recharge prepaid

• e& UAE app: recharge your own or another number after logging in.
• e& money: top up your account from the wallet app.
• Bank apps: many UAE banking apps, such as ADIB and Mashreq, list Etisalat under telecom bill payments and recharge.
• e& Payment Machines: recharge with cash at e& stores and other locations.
• Credit transfer: a friend can send you part of their balance; see the transfer guide linked below.

Quick Pay for business accounts

e& business customers can also use Quick Pay to pay bills with the account number and no login, while the Business Online Portal lets companies manage several accounts and allocate payments across them. Small businesses with many lines often combine the portal with Autopay so bills are never missed.

Setting up Autopay

1. Log in to e& online services at etisalat.ae/online.
2. Register your credit card for standing instructions.
3. e& charges the card on the bill’s due date each month.

Autopay is free and means you never miss a due date. If your card expires or is replaced, update it straight away, or the payment fails and the bill stays unpaid.

Get your bill by email (eBill)

Text your email address to 1997 from your e& number to receive your eBill by email from the following month. The bill shows the account number, the amount due and the due date, which you need for Quick Pay or a bank payment.

Quick Pay vs paying in the app

Feature	Quick Pay	e& UAE app
Login	Not needed	Needed
Pay for someone else	Yes, with their number	Only accounts you manage
See bill details and usage	Amount due only	Full bill, usage and history
Manage subscriptions and add-ons	No	Yes

Common Quick Pay problems

Problem	Fix
Card declined	Use a UAE or GCC-issued card with online payments enabled, and complete the bank OTP
Recharge amount rejected	Keep each recharge at AED 300 or less
Account number not recognised	Check whether it is a mobile number or an eLife account number; copy it from the bill
Payment taken but bill still unpaid	Allow a short time for posting, keep the receipt and contact e& on 101
Page does not load	Try another browser, or pay by phone on 101 or in the e& UAE app

Paying on time

Pay by the due date shown on your bill. If a postpaid bill stays unpaid, outgoing services can be restricted until it is settled, so set up Autopay if you travel often. Before renewing or changing a line, clear any balance; our guides to renewing an Etisalat SIM and updating your Emirates ID with e& explain the other steps. To share credit with someone instead of paying for them, see how to transfer Etisalat balance.

Official sources: e&’s Convenient ways to pay your bills page and Quick Pay service. Card and limit rules can change, so follow what the Quick Pay page shows.

This guide is part of our Etisalat UAE Guide.